Virtual Lync Pavilion
Featuring a broad range of Lync-expert presenters, the Virtual Lync Solution Pavilion is a one-stop opportunity to learn about latest Microsoft Lync-compatible technologies and solutions for businesses.
As businesses first pilot Microsoft Lync, there is a temptation to widely deploy Lync Voice without being fully prepared — sometimes causing the business to get caught in "The Pilot Trap". This session explains the Pilot Trap, exposes some of the most common mistakes made during pilots and describes some easy techniques to avoid these mistakes. Presented by Alan Percy, Senior Director of Marketing for AudioCodes.
Many vertical markets rely on verbal communications to relay important instructions or interactions, requiring a record of the interaction. Paul Friedman, Director of Global Channels for AudioCodes explains the challenges businesses face with compliance recording in a Lync environment and introduces SmartTAP, a Lync 2013-certified passive recording solution from AudioCodes.
Contact Center integration is a critical element in the delivery of customer care. Acqueon's Krishna Raman describes how tight integration with a Microsoft Lync environment helps drive customer loyalty by supporting customer contact in a multichannel world — customers are able to contact the enterprise using the channel of their choosing.
Bill Alessi from Etherspeak discusses how native connectivity to Microsoft Lync provides maximum flexibility for businesses in a BYOD (or BYOBandwidth) world, leaving the choice entirely to the customer while enabling the full benefits of the Lync UC platform.
Unified communications solutions are designed to drive productivity through enhanced communications and collaboration capabilities. Intelepeer's Fred Watkins explains how Microsoft Lync and the right SIP provider will help deliver on business objectives more efficiently than competitive firms, leading to increased revenue opportunities and market leadership.
Enterprises today suffer from a lack of effective collaboration tools, requiring them to go through multiple redundant steps in order to achieve desired results. Microsoft's Andrew Cook explains how and why Micrsofot Lync enables people to connect and be connected, share knowledge efficiently, and collaborate quickly and easily to greater productivity.
Ryan Wetmore from Polycom explains the benefits of certified interoperable endpoints for businesses looking to maximize on the UC features of Microsoft Lync for an enhanced voice and video collaboration experience.
Customer Service is dependent upon speedy resolution. PrairieFyre's Sumeth Muk discusses the relationship between UC and agent productivity and why using Microsoft Lync as the agent desktop helps drive FCR and, as a byproduct, customer satisfaction.
Everyone is looking for greater ROI on their investments. The key to maximizing ROI is to be able to add new without sacrificing existing deployments. ScanSource's Penny Crosslin discusses why it's important to be able to effectively bridge the gap between the past and future — successfully integrating existing technology with Microsoft Lync — to create maximum value and efficiency.