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October 14, 2016

Microsoft's Skype for Business with Enterprise Voice is on the Rise

By Michael Guta
Contributing Writer

The average time today's workforce spends at their desk is getting lower and lower. Mobile, IP communications, cloud services and wireless broadband have now made the traditional office desk an option. And one of the technologies making this possible is video communications, such as Microsoft (News - Alert)'s Skype for Business with Enterprise Voice. A new study by InfoTrack revealed Microsoft's platform is continuing to see impressive gains as more businesses continue to trial and successfully complete them.

According to InfoTrack, the ease in which businesses are able to migrate from Microsoft's UC applications is one of the main reasons for this success. By simplifying the process, enterprises and SMBs have increased the number of trials compared to the previous year. In the study, enterprises completing trials of Skype (News - Alert) for Business with Enterprise Voice saw an increase of 42 percent from the previous year, while SMBs experience a 33 percent jump.

The study, titled, “InfoTrack for Unified Communications (News - Alert): Impact of Microsoft Skype for Business on the Enterprise Voice Market” surveyed decision-makers in enterprises with more than 500 employees, and SMBs with fewer than 500 employees. The 76 page research study has specific details regarding how these organizations chose and use the Microsoft technology, as well as an analysis of the correlation between users of their satisfaction of Microsoft UC applications and their plans to implement Skype for Business Enterprise Voice.

“Many of our studies have shown that business customers look for best of breed applications and will purchase from multiple companies when necessary to achieve that outcome. Microsoft is changing this behavior by providing highly satisfactory UC platforms and applications thus making it increasingly likely it will become the major if not single source of UC apps for many companies,” said Ken Dolsky, Program Director for IUC (InfoTrack for Unified Communications) and co-leader of this study.

Some of the other data sets from the study include 43 percent of enterprises that are deploying or have deployed Microsoft EV on-premises rank Microsoft as their top vendor for at least three of the six most common UC apps, for SMBs the number goes all the way up to 57 percent. As for the reason why organizations are opting to deploy or not deploy Skype for Business with Enterprise Voice, on premises and in the cloud, there were many.

The respondents said, whether the company strategy was to equip selected individuals or companywide implementations, reasons such as customer perceptions of Skype for Business Enterprise Voice capabilities, customer perspectives on costs, preferences for and perceptions of Microsoft channel partners, preferred licensing arrangements, impact of Cisco Spark on enterprise decisions regarding MS Cloud PBX (News - Alert) and Office 365 and customer usage/status of other EV-related Office 365 services all played a role.

For many of these organizations who are currently using a Microsoft platform for UC, the adoption of the Skype for Business with Enterprise Voice is a natural extension. The fact they are also trialing the solution to completion also highlights their satisfaction with the platform. 




Edited by Alicia Young

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