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October 01, 2016

Lync Migration Week in Review: AudioCodes, Microsoft, Clarity & More

By Alicia Young
Web Editor

Happy Saturday! This week in Lync Migration was an exciting one for Skype for Business fans, with several different articles covering the latest updates on the system. Microsoft (News - Alert) also has some great news for small businesses. Now that it’s the weekend, let’s take a look back at these last few days.

The week started off with news that Microsoft stores have released “SMB Zones” for small businesses looking for help. TMC’s (News - Alert) Steve Anderson points out that with the large number of Microsoft stores throughout the world, it’s easy to connect with the company directly at retail level.  Now adding to the experience, SMB Zones offer a means for new customers to try out all the latest in technology specifically geared toward the enterprise user. Microsoft can also take the opportunity to show just what it can provide for that small business user beyond the hardware and into extra services. The Zones also offer an Accelerate Your Business program, which can be beneficial to many business owners. You can find all the details HERE

There’s a lot to cover in the Skype for Business realm this week, so let’s jump right in. Businesses rejoice: AudioCodes’ (News - Alert) new User Management Pack 365 is here, and it’s going to make migrating to Skype for Business much easier. Some businesses out there may not have made the jump to Microsoft Lync, Skype for Business, or similar tools because it's not immediately clear how to make that move. With User Management Pack 365, users get access to tools that make the user lifecycle simpler to work with, and better manage identity across the complete range of Skype deployments. That’s not all this solution has to offer, though. You can find out about all the features HERE.

Next in Skype news, Clarity (News - Alert) has announced the launch of its new Connect cloud-based contact center software for enterprises that enjoy the benefits of Office 365 and Skype for Business.  For newcomers and veterans alike, Connect will offer additions such as call routing and reporting while retaining all the functionality customers expect from their office suite and unified communications mainstays. There are several new features available to those interested in Clarity Connect. Read all about it HERE.

Last but not least, Enghouse Interactive (News - Alert) has released its new Attendant Console for the Microsoft Skype for Business Cloud PBX. This operator console means to provide a gamification aspect to work in call centers. Attendants will see incoming calls arrive at their workstations and change color in the dashboard based on call position and state. Enghouse claims that the various features available with this console will help boost employee productivity. TMC’s Casey Houser has everything you need to know HERE.

While some exciting news has been highlighted here, that’s certainly not all that went on this week. Be sure to head to the Lync Migration homepage for all the updates, and come back next week for the latest insights. Have a great weekend! 



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