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June 02, 2016

RingCentral Extends Office Capabilities Integration Into the Microsoft Ecosystem

By Frank Griffin - Contributing Writer

The way we communicate today has to take into consideration the many different solutions that are currently available in the market place. As a business, the more vendors you support, the more you will be able to attract customers that use these solutions. RingCentral just announced it is extending its Office capabilities by integrating more applications from Microsoft, which will include Microsoft Outlook and Skype (News - Alert) for Business for enterprise communications.

RingCentral has foregone the expensive and rigid platform of on-premises communications systems by moving to the cloud. It provides cloud-based business communications and collaboration solutions to meet the demands of the distributed and mobile workforces of today.

The addition of Microsoft (News - Alert) Outlook and Skype for Business will enhance its current Microsoft Office 365 integration, along with other Microsoft productivity applications. RingCentral (News - Alert) is able to bring in solutions from different vendors because it has an open platform that simplifies the integration process.

Marco Casalaina, VP of Integrations for RingCentral, said enterprises are looking for best-of-breed software solutions. And by simplifying the process, the company provides more options. Casalaina added, "With our open platform, we make it easy to have a seamless experience with RingCentral’s cloud communications capabilities embedded into many popular business applications. Our integrations with Outlook and Skype for Business are the latest examples of how we’re innovating and delivering a best-of-breed experience to fulfill the needs of enterprise customers."

RingCentral for Skype for Business will turn this application into an all-in-one cloud communications hub so you can connect with anyone, even if they don't use Skype. You will be able to make and receive calls directly within Skype for Business to any phone number you choose, not just your Skype contacts. This includes handling multiple calls and phone numbers with ease as well as getting more control of the way you communicate with advanced calling features.

You can use RingCentral features such as one-click call transfers, Call Flip, call recording and more. And when it comes to sending and receiving texts, you can do so to any mobile number contact to individuals or groups right from within Skype.

RingCentral also lets you set up meetings or conferences instantly with video, screen share, or audio conference directly within Skype. All you have to do is send your invitation in a text to your RingCentral or Skype contacts and you can hold a conference with up to 1,000 participants.

RingCentral for Outlook will minimize the number of applications you have to use to call, text, set up meetings and more. You can also manage all of your contacts on one searchable screen, thus reducing the complexity of managing your contacts list.

With RingCentral you can see your entire history of calls, texts, faxes and voicemails within Outlook. And when you are ready to make contact, you can do so within Outlook without leaving the application. This includes using click to dial any phone number in your email message, or directly by selecting a number from your contacts list.

If you happen to be working in Outlook and you receive a call, you can view and receive the incoming call as well as schedule online meetings and conference calls with RingCentral Meetings.




Edited by Stefania Viscusi

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