[June 07, 2017] |
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Vikas Nehru Joins 3CLogic as CTO
3CLogic,
a leading provider of cloud call center software for the enterprise
market, today announced the appointment of Vikas Nehru as its new Chief
Technology Officer. The announcement comes as the company continues to
see significant growth and demand for its multichannel platform.
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Previously CTO at Verint Systems (Nasdaq: VRNT), a global leader in
Actionable Intelligence®, Vikas joins 3CLogic (News - Alert) with over two decades of
experience creating solutions for the Global 2000 with previous senior
positions held at Kana Communications (acquired by Verint for >$500M),
eGain, and IBM (News - Alert). With an extensive background in customer relationship
platforms and communications, he will be tasked with accelerating
3CLogic's success
in attracting enterprise clients to its leading cloud contact center
platform.
"I am profoundly honored to join 3CLogic, whose cloud-based solution
represents a comprehensive offering to optimize customer engagement, and
very much look forward to working ith their global customers and
partners to further enhance the product experience," states Vikas.
Hosted on Amazon Web Services (News - Alert) (AWS), 3CLogic has continued to expand its
role and ranking within the global cloud-based contact center market per
recent industry reports.
With active deployments on four continents, the company has benefited
from its ability to offer major enterprises an easy migration path to
cloud, with its hybrid deployment capabilities, while still offering
pure cloud solutions for organizations not tethered to existing legacy
systems (i.e.: Cisco, Avaya (News - Alert), etc.).
"The adoption of Cloud within the contact center industry has finally
hit an inflection point with Amazon's entry into the space validating
the market need while putting the legacy players, who have failed to
keep pace with technology, on notice. Unlike its competitors, 3CLogic's
hybrid strategy eases the journey away from on-premise with its
'stairway to the cloud' approach without disrupting existing operations
and investments," explains Vikas.
This comes in addition to 3CLogis'c ability to seamlessly integrate its
CTI and end-to-end Call Center solution with leading customer
relationship platforms (ServiceNow®, SugarCRM®, Microsoft (News - Alert) Dynamics®,
Salesforce®, etc.) to help organizations gain greater change control
across communication channels, enhance agent efficiency, and improve
administrative visibility into what drives successful customer
engagements and outcomes.
"Vikas' track record of scaling organizations and delivering on
ambitious product roadmaps makes him a perfect fit for 3CLogic. We could
not ask for a more qualified leader to drive innovation with a focus on
creating value while improving the customer experience" says Denis
Seynhaeve, 3CLogic CEO. "I am thrilled to welcome Vikas to our
management team."
About 3CLogic
3CLogic is a leading provider of cloud call center software, providing a
seamlessly integrated multichannel and Computer Telephony Integrations
(CTI) platform for today's enterprise businesses. Designed to complement
existing operational workflows and various systems of record (CRM,
Ticketing, etc.) 3CLogic provides a unified 360-degree view to optimize
and analyze client interactions for either sales, customer support, or
call center organizations. With active deployments on four continents,
3CLogic leverages its unique architecture hosted on Amazon Web Services
(AWS) in either its Pure Cloud or Hybrid Cloud (ie: integration with
Cisco, Avaya, etc.) offerings while delivering market-leading security,
scalability, system flexibility, and reliability. For more information,
please visit www.3clogic.com.

View source version on businesswire.com: http://www.businesswire.com/news/home/20170607005460/en/
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