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TMCNet:  RingCentral Provides Healthcare Organizations with Powerful, Secure Communication & Collaboration Capabilities for Greater Patient & Workforce Engagement

[February 17, 2017]

RingCentral Provides Healthcare Organizations with Powerful, Secure Communication & Collaboration Capabilities for Greater Patient & Workforce Engagement

RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, is extending its communications solutions offering to healthcare organizations by now offering RingCentral (News - Alert) Glip as a HIPAA-compliant conduit. With robust capabilities, including team messaging, conferencing, file-sharing, and task management, RingCentral now enables healthcare professionals to securely communicate and collaborate in virtually any way they want with their patients and colleagues.

As an integrated capability of the RingCentral Office® solution, healthcare organizations can leverage Glip functionality to share confidential files, message team members, update tasks, and manage calendars, ensuring customers' electronic protected health information (ePHI) data is protected in all forms. With RingCentral Glip, healthcare providers can streamline workflows by communicating instantaneously and seamlessly with patients and other physicians and healthcare professionals.

"We're thrilled to roll out our first ever team messaging solution to our fast-growing ChartSpan team," said Patrick Carter, co-founder and chief medical officer at ChartSpan Medical Technologies. "RingCentral Office has been vital in streamlining our communications, both within our offices and with patients. With RingCentral Glip, physicians, nurses, and management staff now have the ability to send confidential information quickly, securely, and easily, allowing us to deliver the best possible patient care, all while complying with HIPAA/HITRUST security requirements."

From primary care facilities to outpatient clinics, healthcare professionals will have a centralized source for task management. This enables providers to remain current and stay on schedule in order to deliver stronger results-without relying on outdated communications solutions such as fax and hard copies, currently commonplac for most facilities. By organizing and protecting files in a user-friendly, mobile-first interface, medical offices, outpatient clinics, and mobile healthcare professionals will be able to communicate on any device with the reassurance of HIPAA/HITRUST security safeguards.

"In today's rapidly changing business landscape, every company needs to communicate in real-time across teams and departments," said Kira Makagon, executive vice president of Innovation at RingCentral. "Because of the sensitivities around patient data, the healthcare industry has been left behind when it comes to the latest communications solutions. Being a HIPAA-compliant conduit, RingCentral Glip provides healthcare providers the ability to access additional tools they need to promote greater patient satisfaction and productivity across their workforce."

Key capabilities and healthcare use cases of RingCentral Glip include:

  • Workflow Collaboration: Ability to streamline workflow on tasks that typically take a long time to resolve. For example, providers can create a RingCentral Glip team to track problematic insurance claims, yielding faster claim resolution and improvement in reducing future errors to have claims paid sooner.
  • Content Sharing: Real-time discussion and sharing of articles about relevant medical research, business best practices, health insurance contracts, patient records, etc.
  • Patient Engagement: Healthcare staff can communicate patient care needs to physicians through RingCentral Glip so patients can immediately be contacted through click-to-call within Glip, speeding up response time and enhancing the patient experience.
  • Task Management: Manage assignments through RingCentral Glip tasks, where supervisors and staff can assign projects and deadlines to stay on track with work.
  • Calendaring: Shared group calendar makes it easier for healthcare staff to view peer availability and schedule patient appointments/calls.

With over 18 million healthcare workers in the United States, many of whom work out of several offices, there is a great need for mobile-first communications solutions. RingCentral Office is already a top choice for healthcare providers, with more than 50,000 healthcare organizations using RingCentral's UCaaS solution. RingCentral Glip will further facilitate and streamline collaboration among those healthcare professionals who already utilize RingCentral Office services, demonstrating greater incentive for other healthcare providers to make the move to the cloud.

For additional information, please visit https://netstorage.ringcentral.com/documents/himss_glip_ebook.pdf

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today's mobile and distributed workforce to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today's leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner (News - Alert) Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

RingCentral, RingCentral Glip, RingCentral Office, and the RingCentral logo are trademarks of RingCentral, Inc.


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