AudioCodes is expanding its partnership with Genesys to deliver an integrated solution to simplify the migration to an all-IP contact center in the hopes of benefiting customers of Lync, Skype for Business, etc.
Companies are experiencing a digital transformation, but comprehensive strategies are needed to direct short- and long-term decisions. After all, even something as seemingly straightforward as switching a company over to Skype for Business can prove to be difficult for some.
Konftel's Ego is a portable device ideal for Skype for Business and other conferencing solutions. It was designed to be attractive, portable, and to deliver high-quality audio, including the ability to convey the human voice and play music.
Business communications have never really stopped being important and likely never will, which makes the tools to power such communications all the more important. BroadSoft Japanese subsidiary BroadSoft Japan KK recently demonstrated as much by bringing in AudioCodes Business Connectivity Solution to help drive its own communications capabilities forward.
Novus today announced a new partnership with Microsoft Technology Center in New York City and introduced a Skype for Business trial program available to businesses that participate in unified communications activities at the Big Apple location.
A recently published survey piece at Cardiovascular Business examines the effort of Greg Mazanek, a medical doctor at St. Vincent Heart Center in Indianapolis. He, like many others, has found a spot in remote medicine because of its ability to help patients who may have a difficult time reaching primary care centers and top-tier physicians.
The digital transformation is upon us. For years we've been talking about the great things technology would bring in the future as networks and infrastructures improved and as new solutions were created. The time is now. More than ever people are using their mobile devices, online connections and apps to communicate, collaborate and do just about everything.
The connected workforce in which most of us work in is being driven by real-time communications and collaboration solutions. Employees can now work from anywhere, on any device, anytime using hosted cloud services to access all the applications and resources they need. But in order to use these technologies, the right applications are needed, and according to SoftwareONE, the purchase of House of Lync was driven by a direct response to rising demand for Microsoft Skype for Business services.
Certifications and rankings are useful additions to any company's lineup, because these improve a company's credibility and make it more likely that a business will work with the company who has these points in its favor. Thus the recent news that AVI landed Silver status as part of Microsoft's Cloud Productivity Competency program should come as good news not only to AVI, but to those who do business with AVI as well.
Finally, as Philip Morris International looks to bring its human resources together, it has to manage 40,000 users in more than 400 sites across four continents with a communications platform that is efficient, flexible, scalable and easy to use. Since its system from Orange Business Services already works well and meets these needs, PMI announced it will be extending its contract with Orange Business Services to provide global communications services until the end of 2021. As a result, Orange B…
Philip Morris International (PMI) is a global company with products that are being sold in more than 180 markets. As the company looks to bring its human resources together, it has to manage 40,000 users in more than 400 sites across four continents with a communications platform that is efficient, flexible, scalable and easy to use. With a system that performs all of these qualities already in place, PMI announced it will be extending its contract with Orange Business Services to provide global…
With hundreds of millions of users, Skype is one of the more popular communications solutions available to individual users and organizations. The platform provides multiple options for voice and video communication which traditionally have been used on desktops. But as more users migrate to mobile, Skype has announced it will be rolling out new updates in upcoming weeks to its mobile version of the app for iOS and Android devices.
We all know how important it is to maintain a safe, secure network. It's the kind of thing that keeps us all from being identity theft targets while allowing us to work and play and enjoy the best the Internet can offer. VT Group recently showed off its own commitment to a safe network by bringing in the Tellabs Passive Optical LAN system to deliver security and simplicity, and the results have been impressive.
The barriers to international communications are becoming fewer as service providers deploy cloud technology so their customers can access the solutions they provide from anywhere. The new World Cloud platform from Mitel has taken this approach to give multinational businesses a solution that streamlines the management of cloud communications while at the same time lowering backend complexities.
Communication service providers (CSPs) offer a wide range of solutions. In delivering these services, security is one of the biggest challenges they face as the digital threat landscape keeps getting worse. For NuWave Communications, which just announced the expansion of its enterprise services with a hosted Microsoft Skype for Business cloud communication and collaboration offering, securing the service is paramount. To ensure the security of the services it provides, NuWave has selected Sonus …
ePlus recently launched its new Cloud Aggregated Services as a suite of tools that can help businesses assess their needs before choosing a cloud model. It can also help such transitioning businesses begin the migration to hosted infrastructure and storage, complete with installation and setup of office and communications services.
Reliable recording solutions give organizations with strict regulatory compliances a tool to keep track of their conversations, transactions and collaborations with customers and other interested parties. For companies in the financial and healthcare industries, recording solutions have become mandatory. When said solution is certified by the likes of Microsoft, it ensures it has been properly vetted to provide the tools that are necessary for successful recordings. Numonix just announced Micros…
Workstreampeople is a Microsoft Gold Partner that developed the Anywhere365 Universal Contact Center. Anywhere 365 is designed specifically for Microsoft Lync 2010, 2013 and Microsoft Skype for Business. It is an ERP for Real-time Communications, offering a modern view of Contact Center and other communications management such as voice, Web, social, apps, webRTC and more.
The average time today's workforce spends at their desk is getting lower and lower. Mobile, IP communications, cloud services and wireless broadband have now made the traditional office desk an option. And one of the technologies making this possible is video communications, such as Microsoft's Skype for Business with Enterprise Voice. A new study by InfoTrack revealed Microsoft's platform is continuing to see impressive gains as more businesses continue to trial and successfully complete them.
The transition to an all-IP voice network gives organizations many of the tools that are needed to effectively communicate in a digital environment. Mobility, collaboration, conferencing and availability are just some of the many options IP communication provides. As a provider of converged voice solutions that help in the transition to all IP voice networks, AudioCodes just had its technology certified for interoperability with Flowroute to better serve enterprise VoIP providers.
All successful businesses know that collaboration is key, and if you don't have the right tools to facilitate collaboration on hand, you need to get them. That's what the National Institute of Water and Atmospheric Research (NIWA) in New Zealand is doing. The organization has opened a tender process for a video conferencing technology refresh, and it is calling on specific Skype for Business channel expertise.
Long before Apple's purchase of Beats by Dre made high quality headphones a trendy buy, Sennheiser had quietly been crafting luxury headphones packed with the latest technologies for several decades. That practice has only continued to this day, and this Monday the company unveiled its new MB 660 line of headphones, which are designed specifically for office use.
Happy Saturday! This week in Lync Migration was an exciting one, with articles covering the Microsoft IT Pro Tools Partner Certification, the general availability of new solutions, AudioCodes advancements and more. Now that it's the weekend, let's take a look back at these last few days.
Skype for Business offers a convenient and cost-effective way for businesses to make the leap to the cloud. But while Skype offers a host of features for business users, it's not always the easiest offering to deploy and manage within an enterprise setting. That's where AudioCodes comes in, providing practical solutions that simplify Skype and Lync for IT personnel that don't necessarily have a background in telephony.
Enterprises and service providers are transitioning to all IP voice networks so they can deliver many of the features digital communications offer. These features can be accessed on smartphones, personal computers and IP desk phones. As a designer and developer of advanced Voice-over-IP (VoIP) and converged VoIP and data networking products and applications, AudioCodes is adding the new 450HD IP phone to its 400HD IP phone portfolio capable of supporting Skype for Business and unified communicat…
Unimax announced this week that it has been granted IT Pro Tools Partner certification from Microsoft for the development of its 2nd Nature unified communications (UC) migration and management software.
Any business officials who have searched for meeting scheduling software know that the market is full of choices. Prominent market entities all handle their assets in varying fashions, but many vendors use underlying meeting date formats that third parties can capture and manipulate.
Happy Saturday! This week in Lync Migration was an exciting one for Skype for Business fans, with several different articles covering the latest updates on the system. Microsoft also has some great news for small businesses. Now that it's the weekend, let's take a look back at these last few days.
In today's collaborative workforce environment, companies and their employees use video to come together no matter where they are to tackle the project at hand. Video communication has now become as important as voice, and the hardware to make that possible is getting better and more affordable. The improvements Altia Systems has made to its critically acclaimed PanaCast 2 camera was just announced at Microsoft Ignite with the addition of new computer vision algorithms that will be in the PanaCa…
Enghouse Interactive, a company known for its development of customer interaction software such as a contact center with various dialing and call recording tools, has announced the launch of its new Attendant Console for the Microsoft Skype for Business Cloud PBX.
Clarity has announced the launch of its new Connect cloud-based contact center software for enterprises that enjoy the benefits of Office 365 and Skype for Business. For newcomers and veterans to those Microsoft products, Connect means to offer additions such as call routing and reporting while retaining all the functionality customers expect from their office suite and unified communications mainstays.
Running a small business sometimes can seem like a task in which the metaphorical deck is constantly stacked against the operator at any given time. Double taxation, minimal leverage, and even Dilbert comics won't stop mocking them by suggesting they believe that parking garages need to take acorns as payment. Microsoft, however, looks to turn this tide by offering a little extra support for the small business with its new SMB Zones at Microsoft Store locations.
Some businesses out there may not have made the jump to Microsoft Lync, Skype for Business, or similar tools because it's not immediately clear how to make that jump. AudioCodes is ready to make it a little simpler thanks to its new User Management 365 system.
Finally, the week rounded out with the news that AltiGen, a provider of Microsoft-based Cloud UC solutions, has announced its new UC Cloud. The new service brings together Hosted Skype for Business with its MaxACD Cloud Contact Center delivered as a fully managed service. The UC Cloud solution has several perks, including its ability to bring the instant messaging and presence, voice and video calling, desktop sharing, Web conferencing, and mobility of Skype for Business in a single integrated s…
The ability to integrate different communications solutions is required in today's multi-device/platform/channel and touch point environment. Without the integration capability, it greatly limits the number of customers companies are able to interact with. AltiGen, a provider of Microsoft-based Cloud Unified Communications solutions, is avoiding this scenario with its new UC Cloud service by bringing together Hosted Skype for Business with its MaxACD Cloud Contact Center delivered as a fully man…
Today's workforce is dramatically different than what it was a decade ago. The introduction of smart mobile devices, social media and wireless broadband now makes it possible for employees to work from virtually anywhere. This has introduced a collaborative environment in which employees and their colleagues, vendors and customers can interact with each other using the technology. The CustomInvite software created by Modality System, which will be showcased at Microsoft Ignite by Pexip, is going…
Microsoft has offered its Lync communications software to businesses for many years. Now that software has transformed in name and feature set to Skype for Business, it is even more capable of handling all of a business's internal and outgoing communications needs.
For those who put the Skype for Business Server 2015's included planning tool to use, there are a panoply of values that can be modified to best reflect the situation on the ground. This can be a tool that helps clear a lot of hurdles, but sometimes, making too many changes to this tool's default values can raise more harm than good. One key metric to leave untouched without a very good reason is the "conferencing" value, and for reasons that might not be expected.
Happy Saturday! This week in Lync Migration was an exciting one, with articles covering streaming and recording updates, new collaboration tools, UC, Skype for Business and so much more. Now that it's the weekend, let's take a look back at these last few days.
As Microsoft's Skype for Business software continues to grow up and away from its predecessor, Microsoft Lync, so too must its attachments. Many third-party vendors have made valuable products that worked with Lync to assist and enhance its own native features. Therefore, they are intimately linked to the changes taking place in the Microsoft universe.
The word from Applied Global Technologies (AGT) seems to be a fairly common one, and it's all about change these days. Not only is this audio / visual integrator moving its entire headquarters to a new-albeit nearby-town, it's also bringing in some new collaboration tools to serve as a demonstration center for its product line, allowing visitors to get a first-hand look at just what AGT can do for those visitors.
It's one thing to have Skype for Business; this is a valuable new tool that comes with more than its share of use cases. For many businesses, however, it really can't be put to use without some kind of recording option, and others want access to recording tools for other purposes. Media Network Services (MNS) recently stepped in and upgraded its REC.VC tool with a set of new recording and streaming options, including some related directly to Skype for Business itself.
Happy Saturday! You'd think it was awards seasons with so many companies being recognized on the Lync Migration site this week. GTT's SIP Trunking received recognition, as did Arkadin.NTT Communications. This week also highlighted changes being made to Microsoft Office in an attempt to keep customers from going astray. With that in mind, let's take a look back at the past few days.
The most recent Gartner Magic Quadrant study has emerged, and with it some exciting new revelations about who has what standing in the field. While the study itself offers four different rankings that express both what a company's doing well in and where it can improve, for Arkadin, the picture is much clearer after Gartner named it-along with NTT Communications-a Challenger in the field.
The company's SIP Trunking enhances enterprise collaboration by combining diverse communications capabilities, such as voice video and chat, over a single IP connection. As an added bonus, the service is interoperable with all major UC platforms, including major players like Microsoft Skype for Business, Avaya, Cisco, Siemens and ShoreTel. It is also available in a secure service option that encrypts sensitive call signaling and media, making it one of the safest options available.
Some highlighted changes to all three apps include the ability to quickly share your documents and see who else is working on them in real time, and the option to find and open files others have recently shared with you. PowerPoint also received some extra updates. It has a new look that makes reading presentations on your phone much easier. You can now drag and drop to reorder slides and double-tap to edit them, which is incredibly helpful. The program also now has a "find" icon to help you sea…
On the topic of making adjustments for Skype for Business, Sennheiser headsets are newly designed to make SfB communications better. It's no secret that clear audio is essential to effectively communicating on a phone call or video conference. With SfB becoming one of the main communication tools people use in the office space, it's more important than ever that the software enables clear audio. Together, Sennheiser headsets and speakerphones certified for Skype for Business make it possible to …
The process of migrating to the cloud has many complications, and if the right solution is not chosen, organizations can face technical glitches that make accessing the data they want more difficult than it has to be, or lose it entirely. The new Content Matrix 8.1 from Metalogix builds on many of the features that have made this application a powerful tool for Microsoft SharePoint and Office 365 migration and management. With this new version, it has become the first solution to support Microso…
Communications is key. This is true for most businesses - whether they deal with clients, customers or with staff. The need to have efficient, effective communications can make or break success. Clear audio is a big part of the picture too. This is where Sennheiser comes in. The company has been providing quality products across all areas of sound recording, transmission and reproduction for the last 70 years.
Cisco recently announced the launch of Cisco Meeting Server (CMS), a conferencing solution designed to work with numerous communication platforms, especially Skype for Business (SfB). Assuming CMS lives up to its claims, the news of its arrival is a significant event as it allows platforms that were previously incompatible to be able to work together.
Increasing network capacity allows service providers to offer more solutions and make it available as needed without delays. This is an important point, because individuals as well as organizations rely on real-time access to the hosted services, applications and entertainment they pay for. And if the network doesn't have adequate bandwidth, the quality of service will suffer, which in turn increases the attrition rate of customers. In order to avoid these and other capacity problems, Veracity N…
There's a lot of exciting news to be found on the Lync Migration site this week. This week was all about coming together - whether you're interested in learning about integrations or new appointments, Lync Migration has all the latest news. With that in mind, let's take a look back at the past few days.
VOSS Solutions is a business communications operations management (BCOM) solution that automates and simplifies the challenge of managing communications environments. One such environment is Skype for Business. In a move to take advantage of the Skype for Business market's growth, VOSS has appointed Christopher Martini as Vice President of Skype for Business.
Keeping Skype videos on hand, like any call recording function, allows for exciting possibilities. Meetings can be recorded and viewed later, calls with customers can be referred to later as a means to get an order exactly right, and sometimes, regulators even insist on such things. Panopto recently added an exciting note to Skype for Business, as it recently upgraded its platform for video content management to include support for Skype videos, allowing users to search archived Skype recordings…
While Microsoft is scrambling to fix security issues, MindLink and AirWatch are joining forces to protect data and prevent breaches. The result of this partnership is MindLink for AirWatch, which enables employees to securely collaborate using chat and messaging applications on their mobile devices. Meanwhile, the company has full policy controls to secure and manage corporate data and sensitive business information. I have all the details on this beneficial partnership HERE.
The result of this friendship is MindLink for AirWatch, which enables employees to securely collaborate using chat and messaging applications on their mobile devices. Meanwhile, the company has full policy controls to secure and manage corporate data and sensitive business information.
The tech giant has also been playing around with the idea of holograms. Drone systems equipped with a projection camera could beam a hologram underneath it. Welcome to the era of The Jetsons or Star Wars, where you could potentially have conversations with a flickering, holographic image. Assuming that you're not sleeping on the job like George or planning to take over the galaxy like the Empire, holographic images could be a pretty cool development.
It's always sort of a mixed blessing to hear a large number of faults have been fixed in something that, until recently, was being used extensively. It's good to hear that the problems weren't problems any more, but imagine what a shock it would be to hear that, say, your car had 27 errors in it that were just fixed. This thing that seemed so reliable was that close to disaster, with 27 potential points of failure active that may not have even been apparent. That's what recently happened with Mi…
There is an old saying, "Seeing is believing!" It is getting more credence every day as the world is increasingly using more video in real-time interactions. However, if you stop and think about it, that saying is actually an off-shoot of what could have been an early commercial for the telephone, i.e., "Hearing is believing!" In fact, it can be argued that, in many ways when it comes to those real-time interactions in a business context, video is actually enhanced voice because, at the end of t…
Public switched telephone network (PSTN), also called Plain Old Telephone Service (POTS), is still around because it is an essential part of the infrastructure, even in today's digital world. So the announcement that Microsoft will be launching Skype for Business PSTN Conferencing should not come as a total surprise.
Testing platforms are vital to the long-term health of any product line. After all, releasing a product that fails in its first few minutes of operation or doesn't even start up at all is a sure way to anger buyers, who demand refunds, refuse to use such a product ever again, and, perhaps worst of all, tell friends about the miserable experience had with the product in question. That's why it's great news to note that the International Multimedia Telecommunications Consortium (IMTC) recently com…
Microsoft recently debuted Bookings, an Office 365 expansion that will make it easy for businesses to accept appointments directly on their websites. The software will provide a mobile-friendly website where customers can choose a date and time based on what is currently available on a person's schedule. Once an appointment is set, Bookings sends a confirmation to the customer via email, as well as a reminder in advance of the appointment.
There's a lot of exciting news to be found on the Lync Migration site this week. Whether you're interested in hearing about Office 365, live meeting translations being offered during video conferences, Sonus or AppRiver, Lync Migration has all the latest on each new aspect and innovation of Skype for Business. With that in mind, let's take a look at this week's happenings.
The communication solutions available for businesses now let's them collaborate with their customers, partners and vendors no matter where they are. Skype for Business is one of the applications that is making this possible for enterprises large and small with personal computers and smart mobile devices that are readily available to virtually everyone. AppRiver, a company that specializes in cyber security and productive services, has just announced it is going to allow its partners to offer a d…
As enterprises deploy ever more complex communication platforms, choosing certified products and services ensures that the solutions will be delivered as promised without issues of compatibility across devices, systems and locations. The announcement by Sonus Networks that its entire portfolio of Session Border Controllers (SBCs) are Microsoft Skype for Business certified gives the company yet another selling point for the enterprises and service providers it serves.
Aside from international audiences, this feature will also be beneficial to hearing-impaired users. They too will now be able to see live captions from feeds that are sent over Skype Meeting Broadcast.
It does not matter what latest report on security breaches you read. Realities are that, from malware to ransomware, the vector of vulnerability that is still the pathway to mayhem of choice is email. Organizations, despite the rise of social media, chat, etc., still rely on email as the mainstay for communicating internally and externally. And, that is a good thing if proper precautions are taken. Unfortunately, that is a big IF.
Happy Saturday! There's a lot of news coming out of Lync Migration this week, mainly regarding companies coming together to improve their products. Now that it's the weekend, let's take a look back at these exciting last few days.
One of the most mainstream features of Microsoft Skype for Business is its handling of videoconferencing sessions. No matter their size, enterprises can host video-based meetings from a central location and invite participants from all over the globe.
Metalogix, a developer of software that helps businesses migrate their content to Microsoft SharePoint and Office 365 in the cloud, announced this week that it has added new features to its Metalogix Advantage Partner Program. The headline of these updates is the new "business-in-a-box" that offers businesses access to software and documents that will help them complete their own migrations without hassle.
One of the more interesting pieces of industry nomenclature that has caught on in the past few years when it comes to creating compelling interactions in the "Real-Time Economy," is the necessity of having complete visibility of "The Customer Journey." However, what exactly does this mean? And, more importantly, what does it entail?
Although its presence is not common in the web pages of TMC, AINEO Networks holds a national presence like many of the giants that do grace that online space. AINEO stands as one of Japan's largest telecommunications companies. It provides many international businesses with communications services and desk phones; its presence in call centers and business headquarters gives it a spot in almost all of the enterprise relations that take place in Japan and Korea.
NICE, a developer of call recording software, has worked with Microsoft for several years to support the capture of communications in Microsoft Lync, which has now transitioned to Skype for Business. With that transformation, NICE has had to adapt to the basic changes in its partner's software and the ways in which end users interact. Most recently, this has led to the release of the latest NICE recording for Skype, a release that was announced this week.
Neostratus offers its business customers various cloud-based services including voice and telephony tools. It also provides individual software packages such as Microsoft Skype for Business. Now, clients that use Skype can pair their existing installations with a voice package; similarly, new customers can now grab all their voice and unified communications features from one provider.
Exciting news recently came out for small business owners. Though there hasn't been a lot to be excited about on that front lately, what with economic and geopolitical turmoil the order of the day, there's some good news from Microsoft. The company recently brought out a free browser-based version of Skype known as Skype Meetings, and Skype Meetings will give its users access to a panoply of exciting communications tools.
Patton Electronics manufactures various customer premises equipment (CPE) for its telecommunication and service provider clients. Its latest CPEs, the SmartNode voice-over-IP (VoIP) gateway and enterprise session border controller, were just announced for commercial consumption and use in a wide array of operating environments, including unified communications and the Internet of Things (IoT).
With a holiday weekend comes unusual possibilities. While some artificially extend it with vacation or sick time, others just welcome the additional day off as a means to get some things done that they couldn't ordinarily, like a family trip or even just cleaning house. The University of Kentucky's Analytics and Technology (UKAT) department is set to launch a migration to Skype for Business over the holiday weekend, letting users come back to a completely new way to connect to other users.
Citrix has had a hand in the growth of Skype for Business for some time now, going back to January when the "v2" solution it developed in conjunction with Microsoft got an official launch, helping to bring Skype for Business to virtualized environments. That delivered a lot of new services for businesses, and left some wondering what would be next. That question has been answered as Citrix unveils new operations geared toward Skype for Business 2016 in the HDX RealTime Optimization Pack 2.1.
Since it was established in 1990, net2phone has relied on networks to deliver its digital communication services. As IP telephony continued to evolve into hosted phone systems, unified communications (UC) and more, it became that much more important to ensure the reliability of the network infrastructure. The company just announced it has entered into a partnership so it can continue delivering its services, including Hosted PBX and SIP Trunking to businesses, with the Network Edge Orchestration…
As for Automated Intelligence it was founded in 2010 and provides information management software and services designed to help organizations transition to get the most out of Microsoft Azure, Office 365, and SharePoint. Automated Intelligence was recently awarded SQL Server Certification.
With QX Boost, organizations will have a unified view of both their network and the cloud to quickly troubleshoot and resolve issues as they take place with real-time monitoring of voice, video and application sharing. By correlating network and application data within a single unified view, problems can be identified before they cause system wide failures.
Vendor incompatibility is still an issue in the tech world, but a new generation of users are forcing major brands to reevaluate their policies because they are more interested in functionality than the brand itself. This of course hasn't escaped these established companies, because they are now removing the complexities that makes it too difficult to use the solutions they provide.
Often, the language of a customer may not be enough to diagnose a problem, even with guided voice support from knowledgeable professionals. The person fixing a dishwasher may know nothing more than the "round part" broke; the one looking at industrial machinery could see a hydraulic fluid leak but not know the exact section of the machine that has taken a wrong turn. In these cases and others, one look through high-definition video can clarify which round part or section needs repair.
This leads to an enhanced ability for companies to expand without additional hassle. New remote sites can be constructed and, with a single internet connection, can link back to the central hub for monitoring. The remote site will not need to install its own management software or servers - only a border controller - so network complexity can lower alongside a business's capital expenditures.